Combra

Combra — Terms of Service

Last updated: 28 June 2026

These Terms of Service ("Terms") are a binding agreement between Fabrique-Futur LLC, a Wyoming limited liability company ("Fabrique-Futur," "we," "us," "our"), and the organization or person that registers for or uses Combra (the "Service"). By creating an account, clicking "I agree," or using the Service, you agree to these Terms. If you are agreeing on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" and "Customer" mean that entity.

If you do not agree to these Terms, do not use the Service.

1. Definitions

  • Service — the Combra hosted software, including the web application at combra.ai, the API, connectors, and related documentation.
  • Customer Data — any data, documents, files, messages, text, or other content that you or your Authorized Users submit to, upload to, or connect to the Service, including content ingested from connected third-party sources. Customer Data does not include Output (addressed separately in Section 7) or aggregated, de-identified data derived from use of the Service.
  • Authorized User — an individual you permit to use the Service under your account (for example, a member of your team), each acting within a role you assign (owner, admin, or member).
  • Output — answers, summaries, extracted facts, decisions, and other material the Service generates in response to your queries or Customer Data.
  • Sub-processor — a third party we engage to process Customer Data to provide the Service, as listed in our Sub-processor List.
  • Documentation — our published guides and policies, including the Privacy Policy and Data Processing Addendum.

2. The Service

We grant you a non-exclusive, non-transferable, revocable right to access and use the Service during the term of these Terms, solely for your internal business purposes and subject to these Terms.

We may add, change, or remove features. We will not materially reduce the core functionality of a paid plan during a paid term without notice.

3. Eligibility and accounts

  • The Service is offered only to businesses and to individuals acting in a professional or commercial capacity. It is not directed to consumers for personal, family, or household purposes, and not directed to children. By registering, you confirm you are using the Service for business purposes. You must be at least 18 years old to use the Service. Nothing in these Terms limits any non-waivable consumer rights that mandatory law may nonetheless grant you.
  • You must provide accurate registration information and keep it current.
  • You are responsible for all activity under your account and for the acts and omissions of your Authorized Users. You must keep credentials confidential, use the Service's access controls appropriately, and notify us promptly of any unauthorized use at [email protected].
  • You are responsible for assigning roles and team permissions correctly. The Service enforces tenant isolation and role- and team-based access controls, but you control who you invite and what they can see.

4. Customer Data and ownership

  • You own your Customer Data. We do not claim ownership of it.
  • You grant us a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Data, and to create Output, solely to provide, secure, support, and debug the Service for you (the "Permitted Purposes"). This license ends when Customer Data is deleted from the Service, subject to routine backups and Section 12.
  • De-identified data. We may create aggregated or de-identified data from use of the Service (for example, to monitor performance and improve the Service). We will not attempt to re-identify it, will maintain it only in a form that cannot reasonably be used to identify you or any individual, and will not disclose it in a manner that identifies you. This right survives termination. Such data is not Customer Data.
  • In this Section, "Protected Content" means your Customer Data, your queries, and the Output generated for you. We do not sell Protected Content, and we do not use Protected Content to train our own generative-AI or machine-learning models. The confidentiality (Section 10), deletion (Section 12), and security commitments apply to Protected Content. Our processing of Protected Content, including how it is handled by our Sub-processors, is described in our Privacy Policy and Data Processing Addendum.
  • You represent that you have the rights and any necessary consents to submit Customer Data to the Service and to authorize its processing, including content imported from third-party sources you connect.
  • You are responsible for the accuracy, quality, and legality of Customer Data and for maintaining your own copies. The Service is not a system of record or backup service.

5. Acceptable use

You agree not to, and not to permit any Authorized User or third party to:

  • use the Service in violation of any law, regulation, or third-party right;
  • upload or process data you are not authorized to share, or that infringes intellectual property or privacy rights;
  • upload special categories of data (for example, health, biometric, or government-ID data) or data of children, unless expressly agreed in writing and covered by an appropriate Data Processing Addendum;
  • attempt to gain unauthorized access to the Service, other customers' data, or our systems; probe or circumvent tenant isolation, authentication, rate limits, or security features;
  • reverse engineer, decompile, or attempt to extract source code, except to the extent this restriction is prohibited by law;
  • resell, sublicense, or provide the Service to third parties as a service bureau, except as expressly permitted;
  • use the Service to build a competing product, or to benchmark it for a competitor;
  • transmit malware, send spam, or interfere with the integrity or performance of the Service;
  • use automated means to access the Service in a way that exceeds documented rate limits or imposes an unreasonable load.

We may suspend access (in whole or in part) without liability if we reasonably believe your use violates this Section, poses a security risk, or threatens the Service or other customers. Where practicable, we will give notice and an opportunity to cure.

6. Third-party integrations and connectors

The Service can connect to third-party services you choose, such as Slack, Notion, and Google Drive, to import or process content. When you connect a third-party service:

  • you authorize us to access and process content from that service on your behalf, within the scope you grant;
  • your use of the third-party service remains governed by that provider's own terms and privacy policy, and we are not responsible for it;
  • you are responsible for ensuring you have the right to connect the service and import its content;
  • you may disconnect a service at any time; disconnection stops future access but does not by itself delete content already ingested into the Service.

7. AI Output — no warranty, no reliance, no professional advice

Combra uses retrieval and large language models to generate Output. Output may be inaccurate, incomplete, outdated, or misleading, and may not reflect your most current information.

  • Verify before you rely. You are responsible for reviewing Output and exercising your own judgment before acting on it. Do not rely on Output as the sole basis for any decision with legal, financial, medical, safety, employment, or similarly significant consequences.
  • Not professional advice. Output is not legal, financial, tax, medical, or other professional advice.
  • No automated decisions about individuals. You will not use the Service to make decisions that produce legal or similarly significant effects about an individual based solely on automated processing, without appropriate human review and any legally required safeguards.
  • Ownership of Output. As between you and us, to the extent we hold any rights in the Output generated for you, we assign those rights to you, so that you own that Output. This ownership is subject to: (a) our and our licensors' rights in the Service itself (including software, models, and templates); (b) any third-party rights in material underlying the Output, including your Customer Data and connected sources; and (c) your compliance with these Terms. You are responsible for your use of Output.
  • Output is not guaranteed unique. Given the nature of generative models, comparable Output may be generated for other users, and we make no claim that Output is original or non-infringing. The assignment above does not extend to material that is not legally capable of ownership.

8. Fees, billing, and taxes

This Section applies when you subscribe to a paid plan.

  • Plans and seats. Paid plans are billed per seat (Authorized User) or as otherwise described at checkout. A free tier may be offered with usage limits.
  • Payment. Paid plans are billed through our payment processor, Stripe. You authorize recurring charges to your payment method for the fees and billing cycle you select. You are responsible for keeping payment information valid.
  • Usage limits. Plans may include usage caps (for example, a monthly budget for AI operations or rate limits). We may meter usage and limit or pause AI operations that would exceed your plan's cap.
  • Renewals. Subscriptions renew automatically for the same term unless cancelled before the renewal date.
  • Changes to fees. We may change fees for future terms with at least 30 days' notice.
  • Taxes. Fees are exclusive of taxes. You are responsible for all applicable taxes other than taxes on our net income.
  • Refunds. Except where required by law, fees are non-refundable and there are no credits for partial periods.
  • Non-payment. We may suspend the Service for overdue amounts after notice.

9. Experimental features and service levels

We may label some features as experimental. Experimental features are provided "as is" and "as available", may change or be withdrawn at any time, and are excluded from any service-level commitment. The Service has no contractual uptime guarantee unless a separate written agreement states one.

10. Confidentiality

Each party may receive non-public information of the other ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public through no fault of the receiver, independently developed, or rightfully received from a third party. Customer Data is your Confidential Information. Either party may disclose Confidential Information if required by law, with notice where permitted.

11. Intellectual property; feedback

  • We and our licensors own all rights in the Service, including its software, models, design, and documentation. These Terms grant you a right to use the Service, not ownership of it.
  • "Combra," "Fabrique-Futur," and our logos are our trademarks. You may not use them without permission.
  • If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction. Feedback is given voluntarily and is not your Confidential Information.

12. Term, termination, and data export

  • These Terms apply while you have an account or use the Service.
  • You may stop using the Service and close your account at any time.
  • We may suspend or terminate your access for material breach (including Section 5), for non-payment, or if required by law. We may terminate a free account on notice.
  • On termination: your right to use the Service ends. For 30 days after termination (unless legally prohibited), you may export Customer Data in a commonly used format. Within 60 days after termination, we will delete or de-identify Customer Data from active systems, and residual copies in routine backups are purged on the normal backup cycle (no later than 90 days after termination), except where retention is required by law. Where the Customer Data contains Personal Data, the deletion-and-return provisions of the Data Processing Addendum control. Deletion within the Service follows the archive-then-delete model described in the Privacy Policy.
  • Survival. The following survive termination: Section 4 (Customer Data ownership, no-sale, and no-training commitments), Section 7 (AI disclaimers), accrued payment obligations under Section 8, Section 10 (confidentiality), Section 11 (intellectual property; feedback), Section 13 (disclaimers), Section 14 (limitation of liability), Section 15 (indemnification), Section 16 (governing law and disputes), and Section 18 (general), together with the Data Processing Addendum until Customer Data has been deleted or returned.

13. Warranties and disclaimers

THE SERVICE AND OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUT WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

This Section does not limit our express commitments in the Data Processing Addendum, including the technical and organizational security measures described there.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
  • General cap. EXCEPT AS STATED BELOW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 1,000.
  • Data/security super-cap. FOR CLAIMS ARISING FROM OUR BREACH OF OUR CONFIDENTIALITY OR DATA-PROTECTION/SECURITY OBLIGATIONS (INCLUDING THE DATA PROCESSING ADDENDUM), OUR AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF (A) TWO TIMES THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT, OR (B) USD 5,000.

Exclusions from the caps. The caps above do not apply to: a party's indemnification obligations; your payment obligations; either party's infringement or misuse of the other's intellectual property; or a party's fraud, gross negligence, or willful misconduct. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

No individual liability. To the extent permitted by law, no member, manager, officer, director, employee, agent, or affiliate of Fabrique-Futur LLC has any personal liability under or in connection with these Terms or the Service; your remedies are solely against Fabrique-Futur LLC.

15. Indemnification

By you. You will defend and indemnify us against third-party claims, and pay resulting damages and reasonable costs finally awarded, arising from: (a) your Customer Data; (b) your or your Authorized Users' use of the Service in violation of these Terms or law; or (c) content you imported from connected third-party services without authorization.

By us. We will defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual property rights, and pay resulting damages and reasonable costs finally awarded. If the Service is, or we believe may become, subject to such a claim, we may at our option: (a) procure the right for you to keep using it; (b) modify or replace it to be non-infringing while materially equivalent; or (c) if neither is commercially reasonable, terminate the affected Service and refund any prepaid, unused fees. This obligation does not apply to claims arising from Customer Data, Output, combinations with non-Combra products, use in violation of these Terms, or modifications not made by us. This is our entire liability for intellectual-property infringement.

Process. The party seeking indemnification will promptly notify the other of the claim, give the indemnifying party control of the defense (with the other's right to participate with its own counsel), and reasonably cooperate. No settlement that imposes a non-indemnified obligation on a party may be made without that party's consent.

16. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws rules, and excluding the U.N. Convention on Contracts for the International Sale of Goods.

The state and federal courts located in Wyoming have exclusive jurisdiction over disputes arising out of these Terms, and each party consents to that jurisdiction and venue, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

You and we agree that any dispute will be brought in an individual capacity, and not as part of a class or representative action, to the extent permitted by law. Nothing in this Section limits any non-waivable rights you may have under the mandatory law of your country of residence.

17. Changes to these Terms

We may update these Terms. If we make material changes, we will provide notice (for example, by email or in-product) before they take effect. Changes apply prospectively. Your continued use after changes take effect means you accept the updated Terms. If you do not agree, stop using the Service.

18. General

  • Assignment. You may not assign these Terms without our consent, except to a successor in a merger or sale of substantially all assets. We may assign to an affiliate or in connection with a reorganization, merger, or sale.
  • Entire agreement. These Terms, the Privacy Policy, the Data Processing Addendum, and any order or plan you accept form the entire agreement and supersede prior agreements on this subject. If you and we have signed a separate written agreement for the Service, that agreement controls where it conflicts.
  • Order of precedence. If there is a conflict: a signed master agreement, then the Data Processing Addendum (for data-protection matters), then these Terms, then other Documentation.
  • Severability; waiver. If any provision is unenforceable, the rest remain in effect. A failure to enforce a provision is not a waiver.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
  • Independent contractors. The parties are independent contractors; these Terms create no partnership, agency, or employment relationship.
  • Notices. We may give notice by email or in-product. Legal notices to us must be sent to [email protected].
  • Export and sanctions. You will comply with applicable export-control and sanctions laws and represent that you are not subject to such restrictions.

19. Contact

Fabrique-Futur LLC 30 N Gould St, Ste R, Sheridan, WY 82801, United States Legal, privacy, and security: [email protected] · General enquiries: [email protected]